Returns & Cancellation
No order placed by the Customer which has been accepted by the Seller may be cancelled by the, Customer except with the agreement in writing of the Seller and on terms that the Customer shall, indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all, labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.
ECS Enterprises holds the right to cancel the supply of goods if they are unable to offer the full service required. This includes inaccurate client measurements, stock non-availability and ability to arrange date of fitting. A full refund will be given less any check measuring costs which are non-refundable, Measurements will be supplied to client in this instance. Cancellation will be made if clients’ measurements are significantly different to those provided by the Customer before check measure and client is not in agreement to proceed.
Returns of Goods supplied:
The Seller, Direct Fabrics, makes every effort to ensure that the Goods on the website are as accurately represented as possible with images and texts. It is acknowledged that screens and images may appear differently on the website and therefore Customers are able to use a free sampling service on all curtain fabrics.
If Customers have any questions, please contact our customer service team on 03301118995 and the team will be able to help you with your purchasing.
For Goods that have been cut to order, made to measure or are customised products, returns are not accepted. We also cannot accept returns due to incorrect measurements supplied to us.
Returns of Ready Made Goods Not Manufactured to Order
For ready made products returned unused in the original packaging we do offer returns if you are not completely happy with your purchase.
To return a product please contact the team on 03301118995 or firstname.lastname@example.org to discuss sending the goods back to the Seller. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred we will exchange the item.
Please note a returned item is your responsibility until returned and received by the Seller. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the Goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where there is a fault in the Goods.
If you wish to return non-bespoke goods that are not defective, these will be subject to a restocking charge, typically 25% of the price you have paid for the goods.