Last updated: January 2026

These are the Standard Terms and Conditions of ECS Enterprises Limited trading as Direct Fabrics (the “Seller”). The Seller supplies made to measure soft furnishings, bedding, and ready made products to residential, commercial, hospitality, educational, and similar environments.

Any specific terms agreed in writing at quotation or order stage shall take precedence over these Standard Terms and Conditions.

1. Interpretation

Customer means the person or organisation placing an order with the Seller.

Goods means the goods supplied by the Seller, including any part or instalment.

Contract means the agreement for the supply of the Goods.

Writing includes email and other electronic communication.

2. Quotations and Acceptance

Quotations are valid for 4 weeks from the date issued and are based on acceptance of the full scope as quoted. Any change to scope, specification, or implementation will require a revised quotation.

Acceptance of a quotation or order constitutes acceptance of these Terms and Conditions.

3. Lead Times (Guidance Only)

Any lead times shown on the website, product pages, quotations, or order confirmations are provided as guidance only and are not guaranteed.

Lead times may vary due to fabric availability, manufacturing capacity, supplier delays, or circumstances beyond the Seller’s reasonable control.

Where no lead time is stated, the following typical guidance timeframes may apply:

• Soft furnishings: typically 2 to 4 weeks from receipt of written order
• Bed products: typically 3 to 5 working days from receipt of written order
• Ready made products: typically 3 to 5 working days from receipt of written order

Time shall not be of the essence unless expressly agreed in writing by the Seller. Reasonable delays shall not constitute a breach of contract.

4. Manufacture and Specification

Goods will be manufactured in accordance with the specification detailed in the quotation, order confirmation, or invoice.

Flame retardancy certification will be provided on request where applicable.

5. Made to Measure Curtains

Fullness

Unless otherwise stated in writing, curtains are manufactured with approximately 100 percent fullness, or the appropriate fullness required for the selected heading style.

Fitting

Where fitting is agreed, this will be carried out by the Seller. If the site is not ready on the pre-arranged fitting date, additional charges for revisits may apply.

6. Photography, Colour Representation and Samples

Product images, photography, and digital representations are provided for guidance only. Colours, tones, textures, and finishes may appear different depending on screen settings, lighting conditions, and display technology.

Customers are strongly advised to request fabric samples before placing an order. Minor or immaterial differences between website imagery, samples, and finished Goods are an inherent characteristic of textile products and do not constitute a defect.

7. Fabric Dye Batches and Repeat Orders

Most fabrics are dyed in production batches. As a result, minor variations in colour, shade, tone, saturation, texture, or finish may occur.

Exact colour matching between samples and finished Goods cannot be guaranteed.

Where additional or replacement items are ordered separately, even where the same fabric reference is used, they may be produced from a different dye batch and may not match previous orders exactly. This is a normal characteristic of textile manufacturing and shall not be considered a fault.

8. Measurements

Where Goods are made to measure, all measurements are the responsibility of the Customer. Measurement guides and assistance are available prior to ordering.

Incorrect measurements supplied by the Customer are not grounds for cancellation, refund, or replacement.

9. Made to Measure and Bespoke Goods

Goods that are made to measure, cut to order, or bespoke are manufactured to the Customer’s individual specification and cannot be cancelled, returned, or refunded once production has commenced.

10. Ready Made Goods

Unused ready made Goods may be returned within 30 days of delivery, subject to prior approval and provided they are returned in original packaging and resalable condition.

Original delivery charges are non-refundable. Return carriage is the Customer’s responsibility. Non-faulty returns may be subject to a restocking charge, typically 25 percent.

11. Delivery and Risk

Risk in the Goods passes to the Customer on delivery. Delivery dates are estimates only and the Seller shall not be liable for delays beyond its reasonable control.

12. Damaged Goods

Any damage must be reported immediately and supported by photographs within 24 hours of delivery. Customers must not arrange exchanges directly with carriers without Seller approval.

Contact: 0330 111 8995

13. Payment

Payment terms will be stated on the quotation. Where not stated, payment in full is due within 7 days of delivery.

Late payments will accrue interest at 8 percentage points above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

14. Cancellation

No order may be cancelled once accepted without the Seller’s written agreement. The Customer shall indemnify the Seller in full against all costs, losses, and expenses incurred as a result of cancellation.

The Seller reserves the right to cancel supply where accurate service delivery is not possible, including inaccurate measurements, stock unavailability, or inability to arrange fitting. Any refund will exclude non-refundable check-measure or incurred costs.

15. Title of Goods

Title to the Goods remains with the Seller until full payment has been received and cleared. The Seller reserves the right to repossess unpaid Goods.

Until title passes, the Customer shall hold the Goods as bailee for the Seller and keep them identifiable as the Seller’s property.

16. Force Majeure

The Seller shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to acts of God, strikes, fire, flood, war, machinery breakdown, or material shortages.

Where such delay becomes unreasonable, the Seller may terminate the Contract without liability.

17. Warranties and Liability

The Seller accepts no liability for defects arising from Customer specifications, misuse, neglect, unauthorised alterations, abnormal conditions, or normal wear and tear.

The Seller shall not be liable for defects in components not manufactured by it where manufacturer warranties apply.

Except for death or personal injury caused by negligence, the Seller shall not be liable for any indirect or consequential loss.

18. 5 Year Made to Measure Product Guarantee

All made to measure and bespoke Goods are supplied with a 5 year guarantee covering manufacturing defects.

The guarantee excludes accidents, misuse, alterations, exposure to elements, failure to follow care, cleaning, maintenance, or installation instructions, normal wear and tear, fabric colour variation, and fabric fading.

During the first year, labour, collection, and delivery required for warranty repairs are covered by the Seller. From the second year onward, the Customer is responsible for return costs.

19. Insolvency

If the Customer becomes insolvent, ceases trading, or the Seller reasonably believes this is likely, the Seller may suspend or terminate supply. Outstanding sums shall become immediately due and payable.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.